Customerscore

Customerscore is a customer success platform that scores every customer’s health and churn risk from product usage, billing, and CRM data. This connector brings those insights directly into Claude conversations.

Once connected, Claude works with live data from your Customerscore account:

• Explore customers — search by name or email, filter cohorts by health score, churn risk, tags, owners, or any custom property, and pull full customer detail including notes and AI-generated summaries. • Analyze churn and revenue — monthly churn breakdowns, lost MRR, renewal pipeline, and historical scoring trends. • Review account-wide analytics — health distribution, MRR trend by health status, trending customers, and overall statistics. • Work with segments, tags, and alerts — list what’s configured, create new segments, and set up Smart Alerts straight from the conversation.

Ask questions like “Which of my customers are at the highest churn risk right now?”, “How much MRR did we lose to churn last quarter, month by month?”, or “Create a segment for enterprise customers whose health score dropped this month.”

The connector exposes 18 tools. Sixteen are read-only; the only two write tools — Create segment and Create alert — are strictly additive, so the connector can never edit or delete existing data.

Authorization uses OAuth 2.1 with PKCE: you sign in with your regular Customerscore credentials and approve access once. Access tokens are short-lived and scoped to a single account, and removing the connector revokes access immediately. Any Customerscore user can connect their account; once connected, Claude acts with the access of the user who approved the connection.