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Gorgias MCP

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Audit, improve, and act on your Gorgias helpdesk

View in Claude directory

Gorgias is the AI-powered customer experience platform for ecommerce brands. This connector gives your AI assistant secure, OAuth-based access to your Gorgias account so you can audit your setup, pull voice-of-customer insights, and take real helpdesk actions from chat.

What you can do:

Tickets: search and read tickets with full message history, reply to customers, post internal notes, update status and priority, and add tags. Macros and rules: find stale or duplicate macros, create and update macros, apply them to tickets, and manage automation rules. AI Agent: audit and tune your AI Agent — tone of voice, handover topics, support actions (including creating new ones from templates), channel enablement — and preview replies safely in test mode before going live. Knowledge: review, draft, and publish Help Center guidance that powers your AI Agent. Customers and team: look up customer profiles and review your agent roster. Insights: query your helpdesk data to surface contact-reason trends, frustration patterns, return reasons, and CSAT drivers.

How it works: sign in with your Gorgias credentials through the standard browser OAuth flow — no API keys to copy. All calls run against your own Gorgias account, as your Gorgias user. Have your Gorgias subdomain (the part before .gorgias.com) handy when you connect.

Available on all Gorgias Helpdesk plans.

Tools
88

exposed by this connector

Movement

From our daily snapshots over the last 30 days.

Rank by popularity

#423of 8,9533places up24h6places up7d
#416#421#426#431Oct 6Oct 12Oct 18Oct 24Oct 30Nov 4

Rank by trending score

#451of 3,5516places down24h1places up7d
#371#446#521#596Oct 6Oct 12Oct 18Oct 24Oct 30Nov 4

Popularity score

14,144+3624h+1627d
13,27913,51613,75313,990Oct 6Oct 12Oct 18Oct 24Oct 30Nov 4

Trending score

36,576+37124h+3517d
33,95636,30038,64440,988Oct 6Oct 12Oct 18Oct 24Oct 30Nov 4

In its categories

How this connector compares with others in the same category. Positions are counted within the category, not across the whole directory.

Data analytics72nd of 3,282 by popularity · 144th of 1,426 by trending score
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Developer tools47th of 1,608 by popularity · 83rd of 623 by trending score
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Productivity222nd of 4,952 by popularity · 254th of 1,913 by trending score
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Also on other marketplaces

Tools

  • add_internal_note
  • add_tags
  • ai_agent_setup_completion
  • apply_macro
  • archive_macro
  • convert_to_advanced_view
  • create_action_from_template
  • create_draft_guidance
  • create_draft_skill
  • create_help_center_article
  • create_macro
  • create_message
  • create_rule
  • create_support_action
  • create_ticket
  • disable_guidance
  • disable_rule
  • disable_support_action
Show all 88
  • discard_draft_guidance
  • discard_help_center_article_draft
  • enable_ai_agent_on_channel
  • enable_rule
  • enable_support_action
  • escalate_ticket
  • get_action_template
  • get_agent_configuration
  • get_current_user
  • get_custom_field
  • get_customer
  • get_gaia_instructions
  • get_guidance
  • get_help_center_article
  • get_instruction
  • get_job
  • get_macro
  • get_product_custom_info
  • get_reporting_stats
  • get_reporting_stats_schema
  • get_rule
  • get_skill
  • get_support_action
  • get_table_metadata
  • get_tables
  • get_ticket
  • list_action_templates
  • list_agent_configurations
  • list_custom_fields
  • list_customers
  • list_guidance_templates
  • list_guidances
  • list_help_center_articles
  • list_help_center_categories
  • list_help_centers
  • list_integrations
  • list_intents
  • list_macros
  • list_metric_cards
  • list_product_metafield_definitions
  • list_rules
  • list_skills
  • list_support_actions
  • list_tags
  • list_teams
  • list_tickets
  • list_users
  • pin_metafield_definition
  • preview_ai_agent
  • preview_tone_of_voice
  • publish_guidance
  • publish_help_center_article
  • publish_skill
  • query
  • reply_and_close
  • search_products
  • search_tickets
  • set_product_custom_info
  • snooze_ticket
  • unarchive_macro
  • unpublish_help_center_article
  • update_draft_guidance
  • update_draft_skill
  • update_excluded_handover_topics
  • update_help_center_article
  • update_macro
  • update_rule
  • update_support_action
  • update_ticket
  • update_tone_of_voice
Categories
Made by
Gorgias · Website
Sign-in
Required
Connector URL
https://mcp.gorgias.com/mcp
Transport
Streamable HTTP
Works with
Claude, Claude API, Claude Code, Claude Desktop
Acts on
Tickets & tasks, AI models & agents, Contacts & leads, Email & messages
Department
Customer support
Industry
Retail & e-commerce
Added
July 31, 2026
More info
Sponsorship
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