Hiver in Gmail

Connect Claude to the Shared Inboxes you manage in Hiver in Gmail. Use Claude to find specific conversations faster, get up to speed on issues, and take actions like creating drafts, adding tags or internal notes, updating CRM records, or creating tasks in your project management tool.

Admins can use Claude to analyze support metrics and trends, including conversation volume, response times, SLA attainment, CSAT, and workload. You can compare metrics across different periods, spot patterns, and understand what needs attention.

Try asking Claude

• Show me the recent conversations from Acme Corp that were assigned to me and summarize the open issues and next steps.
• Pull up the latest conversation from John Doe, apply the “Escalated” tag, and create a shared draft offering a discount.
• Which conversations breached SLA this week? Group them by issue and tell me where we’re seeing the biggest delays.
• How did Support perform this month compared with last month? Highlight changes in volume, response times, SLA attainment, and CSAT.
• Where is the team carrying the heaviest workload right now, and how is that affecting response times?

Claude can only access the Shared Inboxes you’re part of. It can only perform actions supported by this connector and allowed by your existing role and permissions in Hiver.