Chatway Customer Support
ChatGPT pluginCustomer support & live chat
Connect ChatGPT to Chatway, an omnichannel customer support platform that brings website live chat, WhatsApp, Instagram, Facebook Messenger, and email into one shared inbox.
Use AI to manage customer support directly from ChatGPT. Review and triage conversations, find contacts and conversation history, summarize customer issues, search your knowledge base, and draft or send context-aware replies.
Manage support workflows by adding private notes and tags, assigning conversations to teammates, resolving or reopening conversations, and requesting human handoff when needed.
Chatway supports AI agents through MCP, API, and webhooks, enabling businesses to automate customer support and connect their existing workflows.
Chatway is available on the web and through iOS and Android apps. The plugin only accesses data and performs actions permitted by the connected Chatway workspace.
The plugin does not manage billing or subscriptions, send SMS messages, or perform actions in external CRM systems.
- Featured
- No
not on the featured shelf
Movement
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Rank by placement
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Rank in Business & operations
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In its category
How this plugin compares with others in the same category. Positions are counted within the category, not across the whole directory.
Business & operations1,837th of 2,019 by placement
| # | Plugin | Position | 7d |
|---|---|---|---|
| 1835 | #10318 | — | |
| 1836 | #10321 | 1,846places down | |
| 1837 | #10324 | — | |
| 1838 | #10333 | 1,841places down | |
| 1839 | #10336 | 3,417places down |
Example prompts
- “Show my five most recent unresolved customer conversations and summarize what needs attention.”
- “Find conversations for a customer by name or email and summarize their support history.”
- “Read this conversation, search my knowledge base, and draft a reply without sending it.”
Skills
chatway-ai-reply-assistant
Draft and send accurate customer replies using conversation history and your Chatway knowledge base. Use when asked to answer live chat conversations or support tickets, prepare reply drafts, respond to a customer, or write accurate answers to customer questions. Sends only with approval.
chatway-customer-context
Understand a customer's history, previous issues, and past interactions in Chatway before responding. Use when asked for customer history, repeat issues, account context, or a handoff brief before replying.
chatway-smart-routing
Identify Chatway conversations requiring human assistance and route them to the right support agents. Use for support escalations, live chat handoffs, ticket assignment, and helpdesk routing.
chatway-support-insights
Analyze Chatway customer conversations to identify recurring issues, support trends, and knowledge gaps. Use for weekly support inbox reviews, live chat trend analysis, support quality audits, FAQ recommendations, and deciding what to add to your help center.
chatway-support-triage
Review unresolved Chatway conversations, prioritize urgent requests, and identify chats requiring attention. Use when asked to review unresolved chats, reduce a support backlog, prioritize a helpdesk queue, or decide which conversations need human attention.
- Categories
- Sign-in
- On Install
- Capabilities
- Manage customer conversations, Triage unresolved support requests, Search contacts and conversation history, Summarize customer issues and context, Search the knowledge base, Draft and send customer replies, Add private notes and tags, Assign conversations to teammates, Resolve and reopen conversations, Request human handoff
- Availability
- Available
- Version
- 0.1.15
- Created
- October 6, 2026
- More info
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