Drag
ChatGPT pluginGmail shared inbox for teams
Drag is a shared inbox for Gmail teams. The addresses everyone answers, like support@, sales@ and info@, become boards the whole team works together, with assignment, labels, a help center, WhatsApp and response-time reporting. It runs inside Gmail and Google Workspace, so nobody has to learn a new inbox.
Connect Drag to ChatGPT and you can run that team inbox by asking. Triage what arrived overnight, draft a reply grounded in your own help center article, assign a conversation to a teammate, or turn a customer email into a task with a due date.
47 tools across 12 categories, with full read and write access:
Triage: list, search and filter email threads by column, assignee or label, and find what has waited longest for a reply.
Reply: draft and send responses grounded in your own help center articles, and leave internal comments for teammates.
Organize: assign conversations to teammates, add and remove labels and tags, and move threads between columns or boards.
Plan: turn customer emails into task cards with due dates, and move work across columns as it progresses.
WhatsApp: read conversations and send messages or approved templates alongside email.
Report: first response times, average response time, daily volume and closed-conversation counts.
Setup takes about two minutes: add the plugin, then enter your Drag API key once on a secure connect page. The key never appears in a web address and the connect service stores nothing. ChatGPT inherits your Drag permissions, and every action is attributed to you inside Drag where the whole team can see it. Reading never interrupts you; sending email or WhatsApp always asks first.
Requires a Drag account with API access. Open source, MIT licensed.
- Featured
- No
not on the featured shelf
Movement
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Rank by placement
Rank in Communication
3 listing changes logged · latest Oct 30: Capabilities, Description, Version. See what changed
In its category
How this plugin compares with others in the same category. Positions are counted within the category, not across the whole directory.
Communication57th of 138 by placement
| # | Plugin | Position | 7d |
|---|---|---|---|
| 55 | #5169 | 74places up | |
| 56 | #5605 | 98places up | |
| 57 | #5629 | 135places up | |
| 58 | #5770 | 49places up | |
| 59 | #5872 | 413places up |
Example prompts
- “Summarize the unread threads on our Support board and tell me which need a reply today”
- “Draft a reply to the latest email from Acme using our refund policy article”
- “Assign every billing conversation to Sarah and label them Billing”
- Categories
- Made by
- DragApp.com Ltd · Website
- Sign-in
- On Install
- Capabilities
- Triage a Gmail shared inbox such as support@, sales@ or info@, Draft and send replies grounded in your own help center, Assign conversations, set due dates and change status, Label, tag and move threads between boards and columns, Read and reply to WhatsApp conversations alongside email, Turn customer emails into tasks with owners and due dates, Report response times and daily volume by inbox, Draft help center articles from real customer questions, Turn a Google Groups collaborative inbox into a team help desk in Gmail
- Availability
- Available
- Version
- 1.1.0
- Created
- September 7, 2026
- More info
- Sponsorship
- Promote this plugin