IrisAgent
ChatGPT pluginAsk about your support data
IrisAgent connects ChatGPT to the Support Analyst, the AI analyst inside IrisAgent's customer support platform. Ask about your support operation in plain language and get answers grounded in the tickets, chats and knowledge IrisAgent has already ingested for your account, with the tickets each answer used.
What you can ask: grounded answers to customer questions and draft replies for tickets, with cited articles; volume and trends; single tickets and whether the AI's answer on them was correct, accounts, team performance such as first response time, linked Jira issues, and the weekly support briefing (AI deflection, escalations, knowledge gaps, AutoQA results and new ticket categories, compared with the previous week).
The plugin is read only. It cannot change tickets, send replies or publish articles. Each person signs in with their own IrisAgent account, access is scoped to their organization, and admins can see and disconnect every connection from the IrisAgent portal.
Requires an IrisAgent account with a connected ticketing system such as Zendesk, Salesforce, Freshdesk, Intercom or Jira Service Management.
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Rank in Productivity
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How this plugin compares with others in the same category. Positions are counted within the category, not across the whole directory.
Productivity2,837th of 2,884 by placement
| # | Plugin | Position | 7d |
|---|---|---|---|
| 2835 | #11189 | — | |
| 2836 | #11198 | — | |
| 2837 | #11200 | — | |
| 2838 | #11203 | — | |
| 2839 | #11205 | — |
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Example prompts
- “Give me this week's support briefing.”
- “Draft a grounded reply for ticket 48213.”
- “Which customers need attention today?”
Skills
account-health
Builds an account overview before a customer call: health score, case volume, categories, recent and escalated cases, and linked Jira issues.
agent-performance
Reports a support agent's ticket load, resolution time, first response and reply times, and CSAT, and compares agents.
ai-answer-audit
Checks whether an AI answer already delivered on a ticket or chat was correct, by auditing it against the articles it cited and flagging hallucinations, wrong articles, and knowledge gaps.
chatbot-insights
Analyzes chatbot conversations: how many chats you got, top topics, outcomes and escalations, and the details of any single chat.
conversation-qa
Scores a ticket conversation against your team's QA rules and shows which rules passed or failed, with evidence. Translates non-English conversations first.
escalation-triage
Lists the cases and customers that need attention now, with escalation scores, reasons, sentiment, and how long they've been waiting.
get-ai-answer
Gets the grounded AI answer for a question or ticket, from your knowledge base and procedures, with cited articles. Uses the same pipeline as your IrisAgent chatbot, and says so when no grounded answer exists.
get-started
Explains what IrisAgent can do and suggests first questions to ask about your support data.
jira-impact
Connects support to engineering: looks up Jira issues by key, topic, or customer account, read only through your Jira connection, and links them to the tickets they affect.
knowledge-drafts
Drafts knowledge base articles and answer procedures from resolved tickets or a topic, grounded in how your team actually solved the problem. Drafts are never published.
ticket-search
Finds tickets by topic or meaning, not just exact words, plus status, date, priority, assignee, team, or account filters, and searches past conversations for what was said.
ticket-volume-trends
Counts and charts ticket volume over time, grouped by category, priority, status, team, assignee, account, or sentiment, and explains what is driving a change.
Show all 13Show fewer
weekly-support-briefing
Summarizes the latest week in support: AI deflection, volume, escalations, knowledge gaps, AutoQA results, and new ticket categories, compared with the previous week.
- Categories
- Sign-in
- On Install
- Capabilities
- Read
- Availability
- Available
- Version
- 1.1.0
- Keywords
- customer support, tickets, analytics, support analytics
- Created
- November 1, 2026
- More info
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