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Product Support Investigator

ChatGPT plugin

Investigate Before You Guess

View in ChatGPT directory

Product Support Investigator helps support and engineering teams investigate Jira incidents systematically instead of jumping from an error message directly to a root-cause conclusion.

It gathers evidence from Jira issue details, comments, changelog history, linked issues, and bounded related issue signals. The investigator separates confirmed observations from hypotheses, identifies missing evidence, and recommends what should be verified next.

Use it to:

  • Validate reported incidents before drawing conclusions
  • Organize Jira evidence into a structured investigation
  • Identify missing information and competing hypotheses
  • Determine practical verification steps
  • Investigate without modifying Jira issues

The Community Edition is free and open source. The Jira integration is read-only and does not require Datadog, Zendesk, or another external observability platform.

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Movement

From our daily snapshots over the last 30 days.

Rank by placement

#5409of 11,36039places down24h74places down7d
#5,282#5,371#5,460#5,549Oct 6Oct 12Oct 18Oct 24Oct 30Nov 4

Rank in Productivity

#1184of 2,88413places down24h25places down7d
#1,151#1,172#1,193#1,214Oct 6Oct 12Oct 18Oct 24Oct 30Nov 4

In its category

How this plugin compares with others in the same category. Positions are counted within the category, not across the whole directory.

Productivity1,184th of 2,884 by placement
#PluginPosition7d
1182dotcv#5407104places up
1183GPT vers Plugin · Le QG#540858places down
1184Product Support InvestigatorThis page#540974places down
1185HALCYON INFINITE#541171places down
1186Z4◇K8∆V2·Q7_X9§N3#541372places down

All 2,884 Productivity plugins

Example prompts

  • “Investigate this technical support issue using available evidence.”
  • “Rank the likely causes and identify the next checks that can distinguish between them.”
  • “Identify what is known, what evidence is missing, and what should be verified next. Draft a customer-safe escalation note.”

Skills

  • atlassian-forge

    Build, review, debug, and investigate Atlassian Forge apps and Jira/Confluence integrations, including Forge manifests, permissions, resolvers, REST calls, webhooks, storage, remote backends, and Rovo actions. Use when a request specifically involves Atlassian Forge or asks Jira/Rovo to interact with a Forge app.

  • product-support-investigator

    Vendor-neutral evidence-first investigation of technical customer and product issues.

Categories
Made by
John Rose S · Website
Sign-in
On Install
Capabilities
Analyze, Investigate
Availability
Available
Version
0.1.0
Created
September 13, 2026
More info
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