Aide

Aide is a customer service platform built to be run by AI agents over MCP. Its AI agent answers customers on Aide Chat on your website, your support email or Gmail, or inside Zendesk, Front and Gorgias, with Shopify orders, live tracking and past conversations at hand. When a person is needed, it hands off to the right team with a summary. Governance stays with you: shadow mode before go-live, an AI level per topic, approval limits on refunds, a daily AI usage limit and an audit log.

New to Aide? Set it up from the chat. Claude checks what's left and does each step with you: your business details, teaching Aide your website and policies, testing the agent, connecting a channel and going live.

This connector lets Claude work in your Aide workspace as you, within your role and the approval limits your workspace sets. From a chat you can:

• Search your knowledge and read any article; review gaps Aide found in real conversations, and add, edit or publish articles.
• Find Shopify orders by email or order number, with status, items and tracking, and check what can be returned.
• Find conversations by keyword, status, assignee or topic, and read their messages, Aide's draft and the customer's orders.
• Add internal notes, change a conversation's status, priority, assignee or team, and reply to the customer on its channel.
• Refund or cancel an order, and approve or reject order changes waiting for approval. A change above your approval limit waits for an admin.
• Manage the rest of the workspace within your role: topics, scenarios and macros, channels, helpdesk rules, team, billing and analytics.
• Check what this connection may do, see what AI apps changed, and tell Aide's team what's missing.

You sign in with your Aide account and approve what Claude may do: read only, or read and act. Every action is recorded as you. Tools that message a customer, change an order or put the agent live are marked destructive, so Claude asks first. Disconnect in Settings > Developers.