Ciarem AI

Ciarem AI answers your customers on WhatsApp, Instagram, Messenger and web chat with an AI agent that knows your business. From ChatGPT you can set it up, test its replies before customers see them, and keep an eye on your inbox and how the AI is doing.

What you can do:

• Get started (new users): create your Ciarem account from ChatGPT, answer a few questions about your business, and ChatGPT sets up your AI agent, reads your website and shows you sample replies. Then connect WhatsApp or Instagram in the Ciarem web app and the AI starts answering.
• Inbox: list open, unassigned or your own conversations by channel, find chats by name or message text, and read a full conversation including the team's internal notes.
• Contacts: look up a customer or lead by name, phone or email, see their details, funnel stage and recent conversations, and get a brief before a call.
• Knowledge base: search what your AI agent answers from, by meaning or by exact wording, to trace which document, text or website made it say something.
• Help center: get how-to answers from the Ciarem help articles, in your language.
• AI agent (admins): how it is configured (business profile, agents, skills, knowledge bases, catalogs, coaching), its transfer and assignment rules, why it answered, transferred or declined in a specific conversation, how it performed (handled vs transferred, fallbacks, reply latency), the questions it could not answer, every knowledge source in full, and the latest response evaluations.
• Set up and fine-tune the AI agent (admins): change its settings, tone and business context, save or remove corrections, add text knowledge and choose which knowledge bases each agent answers from, edit agents, create, edit and delete transfer rules, and set the workspace's time zone, language and currency. ChatGPT asks you to approve every change.
• Test before customers see it (admins): send a sample customer message to your real agents and see what they would reply, which agent and knowledge they used and whether a transfer rule fired, without sending anything; then run the AI check suite to catch a change that broke something else.
• Team and account (admins): conversation volume per channel, how many chats the AI handled, new leads and chats awaiting reply, the team leaderboard with reply times, and whether the workspace is ready to answer customers and what to fix.

Every result links back to Ciarem, for anything the app can't change itself.

The app never sends messages to customers or edits contacts. It respects your Ciarem role: agents only see the contacts and conversations assigned to them, and the AI, team and account tools are limited to admins.

Requires a Ciarem account; you can create one when you connect. Sign in with your Ciarem account and choose the workspace to connect.